The store accepts the following payments:

• GCash
• BPI bank transfer

Please check your spam or promotions folder. Sometimes emails get filtered there. If you still can’t find it, please send me a message through the contact form with your order and payment details so I can confirm it as soon as possible.

If payment is not made within the allotted timeframe, your order may be cancelled to keep our shop operations fair and efficient.

If you believe your order has been cancelled by mistake, please contact us right away with your order details, and we’ll personally review the status for you.

To keep everything running smoothly, all orders must be placed directly through the HeyTanya website.

We don’t accept returns, refunds, or exchanges on any items. Each piece is handmade, so please make sure to read all item descriptions carefully before purchasing. That said, if you have any concerns with your order, please reach out and I’ll be happy to assist.

For cancellations: if your order hasn’t been paid for yet, you may cancel anytime. Once payment has been made, however, the order is considered final and can no longer be cancelled.

Orders are shipped nationwide within the Philippines through local couriers.

Orders for items readily in stock (not made-to-order) are usually shipped within 1-3 working days after payment confirmation. Delivery times vary depending on your location. Please note that all items ship from Metro Manila.

Yes, but it depends. As a one-woman team, I can only prepare orders for same-day delivery if I’m in the studio. If I’m available, I’d be happy to arrange for Grab or Lalamove pick-up at buyer’s expense.

At the moment, orders placed through the website ship only within the Philippines.

Once an order is dispatched, HeyTanya is not liable for issues beyond our control including, but not limited to, courier or third party mishandling, delays, damage, or loss. Please make sure to provide the correct shipping information at checkout.

Please allow at least 7 business days for production, though this may extend depending on workload. Full payment is required at checkout to secure your order.

Not at this time. HeyTanya currently focuses on small‑batch handmade pieces available as listed.

We’re always exploring new ways to grow, and branching out into custom work may be part of our journey in the future. Stay tuned for updates, we’d love to create something special for you when the time is right!

Restocks are only possible if I still have the same fabric available. Some designs are limited and cannot be restocked.

Due to the handmade nature of this business, HeyTanya does not offer wholesale. Each piece is crafted in small batches to maintain quality and uniqueness.

Spot clean only and avoid machine washing or soaking to preserve the fabric, stitching, and overall quality of your handmade piece. Gently wipe with a damp cloth when needed and allow to air dry.

Thank you for asking! You can read about it here.

I’m glad you asked! I’m Tanya, and this used to be my personal website. When I launched HeyTanya, I decided to keep everything streamlined and in one place so the shop could stay connected with my personal brand.

As a content creator and small business owner, I’m always happy to connect with brands I genuinely align with in values and vision. Please feel free to email [email protected] with your ideas!

Absolutely! Announcements are always posted on my website and socials whenever I’m participating so you’ll know where to find me!

No, HeyTanya does not have a physical store.

You may read it here.

You may read it here.